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Manager, Donor Operations

Date Posted: March 1, 2017

Manager, Donor Operations
Winter 2017


Founded in 2012, New Schools for Baton Rouge (NSBR) is a community partnership bringing together  talent and resources to deliver  excellent  schools to students and families in Baton Rouge. To ensure that there are high- quality educational  opportunities  available for every child in our city -- regardless of the zip code they live in -- NSBR is raising $50  million for the “Excellence  Fund II,” which NSBR will strategically  leverage  to create new, excellent schools for Baton Rouge students.


NSBR is an entrepreneurial  organization of accomplished individuals who are both deeply rooted in their belief in educational  equity  and  highly  motivated  to  provide  excellent  schools  for  every  child  in  Baton  Rouge. NSBR provides  critical thought  leadership  to the educational  landscape, but it is best described  as an “action-tank”  – dedicating  its  resources  to  the  implementation  of  ideas  that  lead  to  demonstrable  results  in  favor  of  kids. Understanding  that this work is urgent and complex, team members are quick to identify  opportunities  that will advance NSBR’s mission and exercise flexibility in reorienting  their work. Team members think of themselves as jacks-of-all-trades and are eager to develop  their expertise in topics that may be new to them, but are mission- critical. Team members are valued not for what they already know, but for their curiosity, innovation, drive, and what they can accomplish.


New  Schools  For  Baton  Rouge  (NSBR)  seeks  a  manager  of  donor  engagement  and  operations  to  support fundraising  strategy  for the $50  million  Excellence Fund II.   Reporting  to the Chief of Staff, s/he will advance ongoing  engagement  by creating  and managing a sophisticated  donor  operations  system that is responsive  to donor needs, maintains meaningful contact, and celebrates donors for their contributions  in this effort.   S/he will also support implementing marketing, cultivation, outreach, and engagement strategies to prospective donors.  To be successful, one must be comfortable  in an entrepreneurial  environment, have strong results with developing and maintaining  advanced  operational  systems, have experience  producing  compelling  communication deliverables that engage and inspire action, and possess an exceptionally high level of personal responsibility for achieving ambitious results.

Donor operations, progress tracking, and data management

•     Manage a database of activities tracking donor communication and engagement, and ensure data integrity and accurate constituent records with sufficient data.

•     Manage gift confirmation, invoicing, collection, reminder, and acknowledgment processes.

•     Ensure accurate maintenance of donor information, revenue records, and collection documentation.

•     Create timely progress and analysis reports, individual records, and mailing lists.

•     Harvest, synthesize, and analyze data to help team assess progress-to-goal.

•     Research and recommend adoption of appropriate new products and strategies.

Support on strategy to enable meaningful recognition and engagement of donors, including donor prospecting, outreach, cultivation, and ongoing engagement.

•     Research, write, and create grant proposals, letters, presentations, collateral, and reports for existing and potential corporate and foundation partners.

•     Execute communication and engagement activities that support stewardship of donors, including: creating specialized  donor  correspondence,  newsletters,  and  other  fundraising  collateral;  managing  cultivation events; branding of campaigns and initiatives.

•     Collaborate with team to promote mass-market giving strategies including direct mail and events.

•     Develop event and communication strategies to support activities.

•     Generate donor-focused ideas and content for website, blog, and social media communications.

•     Communicate progress to donors, demonstrating impact of gifts in simple, regular and big moment ways.

•     Lead  the  workflow  on  unique  donor  events  or  campaigns,  including  preparing  invitation  lists, event collateral, recognition pieces, and other special requests.


•     Superb  planning,  systems  design,  and  project  management  skills,  with  a  keen  attention  to  detail.

Experience with client systems management (such as Salesforce or Bloomerang) strongly preferred.

•     Research, writing, and marketing experience, with evidence of using diverse messages and mediums to compel donors to engage and give.

•     Work experience involving relationship cultivation and management, including ability to build and leverage internal and external relationships to achieve outcomes.

•     Exceptional judgment, strong initiative, and a quick learner.

•     Ability to be flexible and take an optimistic approach to work with an orientation towards being proactive, solutions-focused and helpful.

•     A belief in, and commitment to embody and align individual actions to, New Schools for Baton Rouge’s core values.


Bachelor's   degree    required,    with   at   least   2   years   professional    experience    in   systems   operations, marketing/advertising, communications, fundraising, or sales.


•     Willingness to work some weekends and evenings.

•     Ability to travel locally to various school sites and external partner organizations frequently  during work hours.


This  is  a  full-time  role  offering  compensation  that  is  competitive   and  commensurate  with  experience  and qualifications. In addition, NSBR provides  a comprehensive  benefits package that includes individual health and dental insurance, paid time off, and a 401(k) plan with company-matching contributions.


Interested applicants should submit a cover letter, three professional references, and resume to Alexandra Rouse at Deadline: Candidates will be interviewed on a rolling basis upon receipt of application.